Why AutogenAI’s Customer Success Team Is the Secret to AI Bid Writing Success 

AI + Human Support = Success 

We’ve been receiving a wave of customer feedback recently — and one message keeps coming through loud and clear: 

Our customer success team is a key differentiator between us and other AI bid tools. 

AutogenAI isn’t just a platform that writes bids. It’s a partnership that helps teams transform how they win work. 

For all the ways our technology stands ahead of the competition, it’s our people, our empathy, and our expertise that push us even further ahead. This isn’t just Software as a Service. 

It’s software with a service. 

The Problem: AI Without Human Support Falls Flat 

Buying AI bid writing software is easy. Using it well is harder. 

Too often, teams invest in powerful AI tools… and get stuck: 

❌ Rushed onboarding 
❌ Confusing features 
❌ No clear link to real-world work 
❌ No one to call when it counts 

That’s why AutogenAI invests as much in our people as we do in our platform. 

“The support received has been great — always someone there when I need help.” 
— Mid-market healthcare client 

The AutogenAI Difference: Real People, Real Impact 

When you choose AutogenAI, you don’t just get best-in-class AI-powered bid writing. You get a success team that acts like an extension of your own. 

Tailored onboarding, not one-size-fits-all 

“We were guided through implementing it into our workspace and shown how to get the most out of the program.” 
— Healthcare client 

“The platform is user friendly, with AutogenAI constantly reviewing the interface to ensure it is fit for purpose.” 
— Mid-market Consultancy client  

Ongoing, proactive check-ins — not reactive ticketing 

“Weekly meetings sharing statistics and asking about experience leave us feeling confident that we are heard.” 
— Consultancy client 

“AutogenAI goes above and beyond to support us — and the developers are constantly improving the platform.” 
— Small Business, Consultancy client 

Your feedback shapes our product 

“It’s validating to have personally provided feedback — and then see that change in the next update cycle.” 
— Bid Manager, Small Business client 

“AutogenAI is continually progressing its platform by providing customers with new functions.” 
— Bid Writer, Small Business client   

Coaching that builds confidence, not just usage 

“Coming into the bid world has been like learning a new language. Having AutogenAI introduced shortly after I started has really helped me develop quickly in my role.” 
— Civil Engineering client 

“They help us get from the blank page to a high-quality response in seconds.” 
— Facilities Management client 

“The support team makes it easier to focus on the key tasks that score highly on bids.” 
— Consultancy client  

The Results: Faster Onboarding, Smarter Work, Bigger Wins 

With our customer success team behind them, users unlock: 

• Quicker adoption 

• Better use of AI-powered features 

• Seamless integration into live bid workflows 

• Platform improvements based on real input 

• Measurable savings and stronger bids 

“AutogenAI enables us to save time on tasks that would take hours manually.” 
— Consultancy client  

“Significantly reduces the time to develop bids, helps us get off the blank page, and improves the quality of our submissions.” 
— Bid Manager, Small Business client 

“It helps reduce the amount of time spent on certain tasks… and cuts down the time spent searching for answers.” 
— Healthcare client 

Software With a Service, Built for Bid Teams 

This is what sets AutogenAI apart. Not just smart software. But a smarter way to deliver it. 

We don’t just power bid writing with AI — we back it with people who care, coach, and collaborate. That’s why our clients stay. And why they succeed – our clients secured more than $2.7 billion of revenue using our bid writing software last year.  

In the words of another delighted customer: “AutogenAI deliver an excellent, specialised service whilst providing top-class customer support.” 

Looking for a better way to bring AI into your bid workflow? 

Book a demo now 
Visit autogenai.com 

AutogenAI: Software with a service. Because AI is only powerful when people know how to use it.